Customer Care Operative

Location: Colchester
Salary: £40,000 per annum
Benefits: Company van, fuel card, and full benefits
Job Type: Full-Time, Permanent

Join an Award-Winning Housebuilder – Customer Care Operative Opportunity

We’re working with a highly respected, award-winning residential developer to recruit a skilled Customer Care Operative based in Colchester. This is a permanent, full-time position offering an excellent salary package, career stability, and the chance to join a growing business with a strong project pipeline and a people-first approach.

Role Overview:

As a Customer Care Operative, you’ll take ownership of warranty repairs and aftercare services across newly built homes. You’ll be the face of the company, providing high-quality remedial works and ensuring customer satisfaction remains at the forefront.

Key Duties:

• Carry out multi-trade maintenance works, including carpentry, decorating, mastic works, tiling, and basic plumbing.
• Conduct Home Demonstrations, introducing customers to their new homes.
• Investigate and resolve issues professionally, escalating where needed.
• Prepare detailed reports, including photos and descriptions of issues.
• Ensure compliance with health & safety and company standards.
• Maintain clear communication with customers and internal teams.
• Use digital systems (such as Mcare) to close jobs within service level agreements.
• Support busy periods, including year-end completions and show home preparation.

What We’re Looking For:

• A trade background or qualification (desirable).
• Skilled across a range of general maintenance tasks (e.g. carpentry, plastering, roofing, painting, etc.).
• Friendly, professional, and customer-focused.
• Able to work independently and solve problems effectively.
• Organised, punctual, and a great communicator.
• Competent using digital reporting systems.
• Full UK driving licence required.

What You’ll Get:

• £40,000 annual salary
• Company van and fuel card
• Full range of employee benefits
• Long-term, stable employment with a reputable developer
• Opportunities for development and progression

Ready to Apply?

If you’re a skilled multi-trader or maintenance professional who enjoys customer interaction and wants to join a supportive, high-quality homebuilder — apply now and take the next step in your career!